Last Updated: 1st January,2023
Thank you for choosing Sarabhai Chemicals (“we,” “our,” or “us”). This Return & Refund Policy outlines the terms and conditions regarding the return and refund of our pharmaceutical veterinary products. By purchasing products from Sarabhai Chemicals, you agree to comply with the terms outlined below.
1. Returns:
We accept returns for damaged or defective products only.
To be eligible for a return, please contact our customer service team at mail@sarabhaichemicals.com within [number of days] days of receiving the product.
2. Return Process:
To initiate a return, provide a detailed description of the issue along with supporting photographs, if applicable.
Our customer service team will guide you through the return process, providing necessary instructions and a return authorization if applicable.
3. Eligibility for Refund:
Once the returned product is received and inspected, we will notify you of the eligibility for a refund.
Refunds are issued for damaged or defective products only.
4. Refund Method:
Refunds are processed using the original payment method used for the purchase.
Please allow 7 days for the refund to be reflected in your account.
5. Shipping Costs:
Shipping costs for the returned product are the responsibility of the customer, unless otherwise determined by Sarabhai Chemicals.
6. Non-Returnable Items:
Certain products are non-returnable for hygiene and safety reasons. These include, but are not limited to, pharmaceutical veterinary products that have been opened or used.
7. Cancellation of Orders:
Orders can be canceled within 48 hours of placement. Please contact our customer service team promptly to request a cancellation.
8. Changes to Return & Refund Policy:
We reserve the right to modify this Return & Refund Policy at any time. Users will be notified of significant changes.
9. Contact Us:
If you have any questions, concerns, or requests regarding our Return & Refund Policy, please contact us at mail@sarabhaichemicals.com.
By purchasing products from Sarabhai Chemicals, you acknowledge that you have read and understood this Return & Refund Policy and agree to abide by its terms